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Terms & Conditions
These terms & conditions apply to all Users of Sandra Sergeant Photography (SSP) including www.sandrasergeantphotography.com For online purchases of Products & Services, You will be asked to accept these Terms before You complete Your order. If You do not click the “I Accept” button You will be unable to proceed with Your transaction.
For offline purchases, please do not confirm a booking or place an order if you do not accept these Terms. If You do not understand these Terms or have any questions about the Products, Services or the Website please call 07919525929 or email www.sandrasergeantphotography.com.
“Sandra Sergeant Photography” and “SSP” are operating names for Sandra Sergeant trading as Sandra Sergeant Photography of 16 The Street, Old Basing Basingstoke RG24 7BW. The contact details for Sandra Sergeant Photography are as follows:
These Terms together with emails or written or typed communications form the basis of a contract between You, Your agents and SSP. Any variation or modification shall be effective only on the written agreement of all parties involved.
If the weather or delays affect photographic coverage of the event within the allocated time, Sandra Sergeant Photography with your agreement, will stay for as long as necessary but will charge an additional fee for the extra time involved.
Sandra Sergeant Photography will adhere as far as possible to your requirements but cannot be held responsible for any lack of photographic coverage if restrictions have been imposed by site personnel, ceremony, and venue or location officials and if members involved in the shoot are not ready, unavailable or unwilling to cooperate for the requested photographs.
Purchases can be made online, in person, by telephone, text or by using email. Please note that if Your order cannot be fulfilled We will let You know as soon as possible. You will be able to check and amend any mistakes in Your order, delivery address and payment method before You make Your purchase on or offline. Once You receive Your order it is Your responsibility to check all components are present and correct and to notify us of any issues.
Refunds, Credits and Exchanges
We recognise that things can and occasionally do go wrong. If We have made a mistake or something unexpected happens please let Us know as soon as possible and We will do Our best to remedy the situation. Please give Us the opportunity rectify any issues or complaints. We will consider Your claim and make every effort, commercially reasonable, to reach a satisfactory resolution.
If there is a problem, the following procedure apples:
Email email@example.com within 14 days to explain the issue and include your receipt and supporting images. Failure to do so will hinder the ability to investigate, make a judgement on or resolve any queries.
Once We have agreed a plan of action, please send Your items to 16 The Street, Old Basing, Basingstoke, RG24 7BW. Postage costs for all returns will be at Your expense and only refunded under certain circumstances. We recommend that You Use a postage method that is traceable and insured to protect Your purchase We will not consider giving a refund, credit or an exchange or until the items are in Our possession.
A Refund, credit or exchange will be given at Our sole discretion to rectify the situation.
To comply with distance selling regulations You may withdraw Your online order at any time before You confirm Your purchase and within 14 days of the products being received. To exercise Your cancellation rights, You must within 14 days send an email to firstname.lastname@example.org cancelling Your order stating Your name, address, email address and telephone number. Please include Your proof of purchase if your order has been processed.
In the event of the Shoot being cancelled by you, any monies paid in excess of the booking fee will be refunded. If Sandra Sergeant Photography is unable to attend and cannot appoint an alternative photographer, the booking fee will be returned. Taking out wedding insurance is advisable.
In the event of a claim, Our liability is limited to the total of all payments received in respect of the Products or Services purchased. Where there is a partial loss, a partial return will be made.
After we have agreed on the format of the Shoot, the images you require from it and the size & resolution of the files you need, Sandra Sergeant Photography will supply watermarked low resolution proofs by email. The images will be released as prints or high resolution unwatermarked files when all outstanding invoices have been settled. For digital images please be certain of your crop and resolution before you proceed when printing or displaying at sizes other than the size you have been supplied. Whether you have received images from your Shoot by link, disc or email, please download the files as soon as possible and keep them safely.
Within the UK We will post Your purchases using Royal Mail. Postage costs will be communicated to You by email or when You have put something in Your basket and begin the check-out process. Please make sure Your delivery address is correct and appropriate to receive a signed for parcel. For overseas orders please contact Us to agree a postage cost and delivery method. Please note that if involving international orders, customs and import duties may also be applied and will likely vary from country to country. Shipping laws also vary from country to country, and it is Your responsibility to check with Your local customs office for details and to verify whether the country to which You request shipping, permits the shipment of Your Sandra Sergeant Photography Products from Our Website. Sandra Sergeant Photography uses and reuses recyclable packaging as far as possible.
Photo products & Artwork
Please notify Sandra Sergeant Photography of the images you want to use, within 28 days of your shoot to avoid being billed for any increased costs.
Whilst every effort is made to deliver quality images, variations of colour will be evident in prints of differing sizes that have been produced at different times on different printers. Digital images will also appear inconsistent when viewed in differing ambient lighting conditions and on different devices.
If you use any image without permission, fail to pay an invoice or otherwise breach these Terms, this Recovery Procedure will be used to protect Sandra Sergeant Photography from:
SSP may be entitled to:
In the first instance the Terms and email or other correspondence between Us will determine the permissions you have with regard to the images and the infringements. If you are unsure whether you have the authorisation to use an image, please ask.
Any breaches of these Terms will noted and communicated to you with the appropriate remedy. If after 7 days the matter is not resolved SSP will make a settlement offer. If the settlement offer is not paid within 14 days legal proceedings will commence.
We will retain the personal details and images we hold for you. We will only share them with Mail Chimp, when it is necessary to facilitate future correspondence. The information you give us voluntarily will never otherwise be passed on and is only used by us in connection with competitions, offers, news and tips, specific enquiries, commissions, requests or to send information regarding our Products or Services. We will not delete or destroy images, correspondence or your contact details unless otherwise instructed.
If you want to us to tell you what we hold, or see the information you gave us or think it is incorrect and want to change it please tell us. We are not responsible for the data policies, procedures or content of any sites linked to ours. If you want to be removed from our database, please let us know. You can also tell us to pass on (or not), not use or object to the data we hold for you.
We have taken steps to ensure your information is accessible to you and secure, accurate, and protected by us.
Please direct any queries regarding this policy and the information we hold for you to www.sandrasergeantphotography.com or Sandra Sergeant Photography, 16 The Street Old Basing, Basingstoke, RG24 7BW
Sandra Sergeant Photography website uses Google Analytics to recognise and count the number of visitors and to see how they move around the site when they are using it. This information is held by Google on their servers and although we can access that information we cannot identify individuals from it.
This data helps Us to:
You can be notified when You have been sent a cookie and You can choose to accept it, block or delete, some or all cookies, but You need to be aware that You might lose some functionality of the Site.
By using this Website You agree to Us and other companies in Our group Using cookies now and in the future.
Direct any queries regarding this document to www.sandrasergeantphotography.com or Sandra Sergeant Photography, 16 The Street Old Basing, Basingstoke, RG24 7BW
These Terms are effective as of 22nd April 2017.